These Terms and Conditions ("Terms") govern the sale of goods on Transenergy Engineering Solutions ("we," "us," or "our"). By purchasing products from our online store, you ("Customer" or "you") agree to these Terms. Please read them carefully before making a purchase.

1. General

1.1. These Terms apply to all sales of goods on our e-commerce platform. 

1.2. By placing an order, you confirm that you have read, understood, and accepted these Terms.

2. Order Process

2.1. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason. 

2.2. Please review the details carefully, and inform us of any discrepancies immediately. 

2.3. By placing an order, you warrant that all information provided is accurate, complete, and current.

3. Payment

3.1. Payment must be made at the time of order placement. We accept online payment methods through Net banking, Debit/Credit Card or through GPay]. 

3.2. Prices listed on our website are inclusive/exclusive of applicable taxes, and shipping fees will be added at checkout.

4. Shipping and Delivery

4.1. We aim to dispatch all orders within [number] business days. Delivery times may vary based on the destination and shipping method selected. 

4.2. We are not responsible for delays caused by shipping carriers, customs, or other external factors.

5. Non-Returnable Goods

5.1. The following goods which are classified as non-returnable:

• Goods which are not marked as 'Returnable goods'.
• Perishable items (e.g., food, flowers, plants)
• Custom-made or personalized products
• Intimate or sanitary goods
• Hazardous materials or flammable liquids/gases
• Downloadable software or digital products once accessed
• Any other items marked as "non-returnable" on the product page 

5.2. Once purchased, non-returnable goods cannot be returned, exchanged, or refunded unless they are defective or damaged upon receipt (see Section 7 below).

6. Cancellation Policy

6.1. Orders for non-returnable goods cannot be canceled once they are processed. Please ensure all details are correct before placing an order. 

6.2. If you need to modify your order, please contact us immediately. We will do our best to accommodate changes, but we cannot guarantee them.

7. Defective or Damaged Products

7.1. If a product arrives damaged or defective, you must notify us on the day of receipt itself. Please provide proof of purchase and images and video of the damaged or defective item. 

7.2. We may, at our discretion, offer a replacement, repair, or refund for defective or damaged goods. The decision will be made based on the nature of the defect and product availability.

8. Limitation of Liability

8.1. Our liability is limited to the value of the goods purchased. We are not liable for any indirect, incidental, or consequential damages, including but not limited to lost profits or data, arising from the use or inability to use our products. 

8.2. Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded under applicable law.

9. Governing Law

9.1. These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of Chennai, Tamil Nadu, India.

10. Changes to Terms

10.1. We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically.

11. Contact Information

11.1. For any queries, please contact our customer service at [marketing@mrosupplychain.in or +91-7200676600].

By making a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.