Effective Date: From July-2025

MROSupplyChain.in follows a strict Return & Refund Policy due to the nature of industrial products, spare parts, and made-to-order supplies.

1. No Returns Accepted

We do not accept returns for the following categories:

• Pumps, motors, valves, pipes, and fittings

• Electrical, electronic, and mechanical spare parts

• Industrial consumables

• Tools and accessories

• Items sourced specifically on customer request

• Clearance, discounted, or non-standard items

Once an order is delivered, it is considered final and non-returnable.

2. Replacement Only for Damaged or Wrong Product

A replacement is provided only if:

• The product delivered is physically damaged, or

• The product delivered is different from what was ordered

To qualify:

• You must report the issue within 24 hours of delivery

• You must provide clear photos/videos of the packing and product

• The item must be unused, in original packaging, and with all components intact

If the product is found to be correct and undamaged, no replacement or refund will be issued.

3. Items Not Eligible for Replacement

No replacements for:

• Products damaged due to misuse, wrong installation, or mishandling

• Incorrect product selection by the customer

• Compatibility or technical misunderstanding issues

• Wear-and-tear components

• Customized, cut-length, or configured items (pipes, cables, etc.)

4. Refunds

Refunds are provided only under these exceptional cases:

• Product is out of stock after payment

• Vendor/distributor cancels the order

• Wrong product delivered and replacement not available

Refunds will be processed within 7–10 working days back to the original payment method.

5. Order Cancellation

Orders can be cancelled only before dispatch.

Once shipped, no cancellations, returns, or refunds are allowed.

6. Warranty Claims

Warranty is provided as per manufacturer terms only.

MROSupplyChain.in does not provide service, installation, or extended warranties.

Customers must contact the authorized service center for warranty support.

7. Delivery Damage Responsibility

If the shipment shows signs of tampering or damage:

• Please refuse delivery or

• Mention “Damaged Package Received” on the delivery slip and immediately share photos with us

Failure to report within 24 hours voids damage-related replacement claims.

8. Contact Information for Claims

For replacement or refund eligibility checks:

📩 Email: marketing@mrosupplychain.in

📞 Phone: +91-7200676600    

📍 Service Area: Chennai & South India